Technical Assistance Service - TAS

YOUR SATISFACTION IS OUR TOP PRIORITY

OLI has a team trained and prepared to resolve any issue that may arise with the products we manufacture or commercialise.
Whether remotely or in person, our technicians can carry out a diagnosis and advise on the best technical solution for the most diverse types of occurrences.

REMOTE SUPPORT

Remotely, OLI's Technical Assistance team will try to identify your issue and will be able to advise you on the best solution.

ON-SITE ASSISTANCE

OLI has an extensive network of technical assistance, which will travel to the site to solve your incident. You may incur minimal repair costs if not covered by warranty

REQUEST FOR TECHNICAL INFORMATION

OLI offers a set of technical and commercial videos on its website and on its youtube channel.

SPARE PARTS

OLI has a range of spare parts for its products. This way you can have the best performance of your product

How can we help you?

I want to schedule an intervention.

Customer Data

First Name *

Last Name *

Email *

Phone number

País *

Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Burma (Myanmar) Burundi Cambodia Cameroon Canada Cape Verde Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Croatia Cuba Cyprus Czech Republic Democratic Republic of Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, North Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Tajikistan Tanzania Türkiye Thailand Togo Tonga Trinidad and Tobago Tunisia Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Yemen Zambia Zimbabwe

City *

Customer Type *

Distributor Constructor/Promoter Installer/Plumber Final Costumer

Address *

ZIP Code *

Intervention's Address

Is the Intervention's Address / Contact Person different?

Yes, it's different

First Name *

Last Name *

Email *

Phone number

País *

City *

Address *

ZIP Code *

Product Data

Product Family *

In-Wall Cistern
Exposed Flush Cistern
Sanitary Module
Flush Plate
Universal Mechanisms

Flush Plate *

AQUA URINOL BLINK BLINK II BLINK URINOL BOUND CLASSIC DIAMANTE E-AQUA EASY DUAL ELECTRA I ELECTRA II ELECTRA III eLINE GIADA GIDI GLAM GLASSY GLOBE GLOBE URINOL INO-X02 INO-X06 IPLATE KARISMA LESS IS MORE METAL MOON NARROW OCEANIA OCEANIA MIA ORIENTE PLAIN RIA RIVER SALINA SEAMLESS SLIM SM15 SM15 URINOL STREAM TREND TRIBE TRUMPET

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Model

OLI74 OLI80 OLI120 QUADRA EXPERT BETTER DIAMANTE GIADA

Date of manufacture

Toilet type *

Fixed To The Floor Suspended Toilet

How many products are with problems? *

1 2 3 4 5 6 7 8 9 10 >10

Problem Type *

- The cistern is not filling with water - The cistern is constantly running water - The electronic flush plate of my in-wall cistern does not work - Blockage in the toilet discharge tube - Other

Problem Description. *

Model *

OLISTYLE ONIX PLUS QUARZO TIPO TOPAZIO TOPAZIO DD TURCHESE ZAFFIRO DD

Date of manufacture

How many products are with problems? *

1 2 3 4 5 6 7 8 9 10 >10

Problem Type *

- The cistern is not filling with water - The cistern is constantly running water - Blockage in the toilet discharge tube - Loose Flush Button - Other

Problem Description. *

Model *

QR-INOX SEAL BOX

Date of manufacture

Toilet type *

Fixed To The Floor Suspended Toilet

How many products are with problems? *

1 2 3 4 5 6 7 8 9 10 >10

Problem Type *

- The cistern is not filling with water - The cistern is constantly running water - Blockage in the toilet discharge tube - Electronic/No Touch flush plate does not work - Other

Problem Description. *

Model *

AQUA URINOL BLINK BLINK II BLINK URINOL BOUND CLASSIC DIAMANTE E-AQUA EASY DUAL ELECTRA I ELECTRA II ELECTRA III ELECTRA URINOL eLINE GIADA GIDI GLAM GLASSY GLOBE GLOBE URINOL INO-X02 INO-X06 IPLATE KARISMA LESS IS MORE METAL MOON NARROW OCEANIA OCEANIA MIA ORIENTE PLAIN RIA RIVER SALINA SEAMLESS SLIM SM15 SM15 URINOL STREAM TREND TRIBE TRUMPET

Date of manufacture

Toilet type *

Fixed To The Floor Suspended Toilet

How many products are with problems? *

1 2 3 4 5 6 7 8 9 10 >10

Problem Type *

- The electronic flush plate of my in-wall cistern does not work - Broken flush plate button - The electronic flush plate of my in-wall cistern does not work - Loose Flush Plate - Other

Problem Description. *

Date of manufacture

Toilet type *

Fixed To The Floor Suspended Toilet

How many products are with problems? *

1 2 3 4 5 6 7 8 9 10 >10

Problem Description. *

Attachments

In order to process your request efficiently and quickly, we need the purchase documents and/or a picture of the product, including the damage. Thank you for your cooperation.

Upload Invoice

Upload Product Identification

Upload Problems Photos.

If your attachments exceed the 10mb limit, send those files to sat@oli-world.com

Assistance Type

Please, pay attention that, in case of a On Site intervention, in which the product is no longer under warranty or in case that the malfunction is due to misuse, there will be costs related to the intervention (displacement and labour) and eventually materials necessary for the repair, which must be borne by the contact person at the end of the intervention.

⁽¹⁾ For warranty purposes, the date of the sales invoice to the final customer should be considered or the date of the registration of the house, in the case of a new house, regardless of the manufacturing date of the article or sales date to the resellers � attach a scan of the document.

Remote Diagnosis
On site technical assistance.

RGPD

I consent OLI, Sistemas Sanitários S.A., processing the data I have provided above beyond my contact for the purposes of market research, advertising and analysis and to inform me about current offers, services, innovations, campaigns and tips from the field of sanitary system products using the following contact details I have provided:

Email
Phone call
SMS/Whatsapp

I can revoke this consent at any time - totally or partially - from OLI, Sistemas Sanitários S.A., with effect for the future, in particular via the contact details provided.

I have read and understood the Privacy Policy

I accept that OLI - Sistemas Sanitários, SA processes my personal information for commercial purposes and marketing activities.

I accept the terms and conditions of the Technical Assistance Service..

FAQ´S

What should I do when the toilet is continuously filling?

Check if water is coming out of the valve stealing tube. If you're coming out of the thief tube, your inlet valve may be in trouble.
- If the inlet valve is stuck in the open position, you should clean or replace it or contact SAT
- If there is no water coming out of the thief pipe the problem should be in the outlet valve or other drive components.

Check if the outlet valve is loose or out of frame with the outlet valve guide. Then put the valve back on the valve guide or replace the valve.

Check for debris at the bottom of the tank (e.g. grains of sand). If they exist, you should thoroughly wash the inside of the tank.

Check if the outlet valve seal is dirty or damaged. If so, you should replace it or contact the SAT.

Check if the outlet valve is with any arrest. If it is, you should replace it or contact the SAT

What should I do when the toilet is not filling with water?

Make sure the miter tap is closed. If it is closed, you should open it and check if the inlet valve is clogged. If so, you should clean the components or, if necessary, replace them.

Where can I find technical information, technical drawings or videos of OLI products?

All technical information and drawings can be found on the respective product pages of the OLI website. OLI also offers a set of technical and commercial videos on its website and on its youtube channel.

Is it important to leave an electrical pre-installation in an in-wall cistern?

In some constructions, electronic devices such as flush plates or smart toilets are used, which require an electrical connection to work, so in carrying out the work, you should prevent a simple electrical pre-installation in the place where the sanitary equipment will be applied if a future change is considered.

Do I need to drill through the wall to solve a problem with an In-Wall cistern?

It will not be necessary to drill the wall. To access an In-Wall cistern, simply remove the flush plate. In this way, you will have direct access to all the mechanisms inside the tank to be able to carry out its maintenance and/or repair.

Do OLI in-wall cisterns take up more space?

On the contrary, they are elements that allow you to save space in your bathroom.

Is it difficult to install an OLI in-wall cistern?

Installing a toilet is no more difficult than installing any other element of the bathroom and is within the reach of any professional. If you have questions, you can consult some videos available on our website and Youtube channel, or you should contact the SAT.

Is it possible to install an OLI in-wall cistern in any bathroom?

Yes. When choosing the model to use, you should take into account some constructive aspects of the bathroom such as: type and thickness of wall, type of toilet, others. OLI has a complete range of interior cisterns that are tested and meet demanding requirements of national and international standards and certifications that guarantee their functionality in any type of bathroom.

Can I convert the cistern drive from mechanical to pneumatic?

Yes, it is possible to convert a mechanical cistern drive system to a pneumatic system. The process involves the removal of existing mechanical components and the installation of a pneumatic system. If in doubt, you should contact the SAT.

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